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Service Intake Form

First Name

Last Name

Company Name

Email

Phone Number

Billing Street Address

Street Address Line 2

Billing City

Billing State / Province

Billing Postal / Zip Code

Billing Country

 

Warranty Work 

If the manufacturer has approved warranty service, please indicate with a "Yes" and we will confirm with them.

 

Work Requested 



Equipment

Please list the equipment you are wishing to get serviced (Make/Model/Serial Number) along with what work you need completed.


Delivery To RDH


Let us know how to expect your items to arrive. For warranty service, we may be able to send you a pre-paid shipping label, manufacturer dependent.

 

Return Delivery


Let us know how you want to receive the items once completed.

 

Rush Service

For an additional 25% of labor costs we can rush your order to be completed within 5 business days of arrival to us. Rush service is dependent on parts availability.

 

Date Required By

If you need the service completed by a specific date, please input it here and we will do our best to accomodate.

 

Terms & Conditions

Please properly pack and insure your equipment before shipping to us as we are not responsible for any damage caused by the carrier or improper packaging. Please also do not send extra parts unrelated to the service requested. If shipping internationally, we are not responsible for any import/export taxes, duties, and/or fees.  Upon arrival to our facility, we will document and photograph the condition of your items and keep them secure while in our possession.  Our service technician(s) will then review your items and prepare an estimate for the work. There is no charge for the estimate as long as any or all of the work is approved. If the estimate is declined, a fee will be assessed for our time.  Upon completion of the work, your items will be made available for pickup or shipped to you at your expense.  Any work performed by RDH will be warrantied for a period of 90 days.